DwebConsults Solutions Cancellation/Refund Policy
This Cancellation/Refund policy is an agreement between you – the user of our hosting and related services (collectively, the ‘Services’), and DwebConsults.
For the purpose of this Cancellation/Refund Policy, Dweb Consults will be referred to as ‘We’, ‘Us’, ‘Our’ and ‘Service Provider’ in this document.
CANCELLATION & REFUNDS
The Service Provider’s accounts are set up on a prepay basis. The Service Provider’s customers may decide to cancel their accounts at any time, however, they will get a full refund of the service only if the cancellation request is made within 7 days of purchasing of the account.
To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also canceled.
Domain name registrations/transfers, service upgrades and web hosting plan renewals and other products renewals are treated as non-refundable services and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.
Late cancellations, as well as accounts canceled by the Service Provider due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 7-day money back guarantee.
All credit requests for VISA, MasterCard, American Express and Discover payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer’s credit/debit card and affect the Customer’s credit/debit card balance in accordance with the credit/debit card issuer’s terms of service.
All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer’s PayPal account and affect the Customer’s PayPal balance in accordance with the PayPal’s terms of service.
MONEY BACK GUARANTEE POLICY
The Service Provider offers a 7-day money back guarantee. If you are not satisfied with our services, you can submit a refund request in a trouble ticket opened from your user dashboard and receive a full refund for your hosting plan within 7 days of the purchasing of the account. Please, NOTE that only shared hosting service are refundable while domain name registrations/transfers and other services outside shared hosting are non-refundable services.
Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at the Service Provider will be subject to full investigation.
When signing up for a web hosting account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP). Thus, the Service Provider will resort to these documents as an evidence for the Customer’s agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.
If/When a chargeback report is received, the first step of the Service Provider’s team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and a decision has been taken for according action.
If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated and the account will be re-activated.
If the user has sent a chargeback request based on groundless argumentation (to our own judgment and our Acceptable Use Policy (AUP)), then a dispute will be started with our Payment Processor in which the Acceptable Use Policy of the Service Provider will serve as proof of the Customer’s agreement. The Payment Processor then, taking into consideration all provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.
In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective account will remain suspended.